Empty showrooms and customer deposits tied up at Porsche dealerships in central and southwestern China have left buyers facing delivery and registration delays. Porsche China is taking steps to manage the fallout from recent dealer suspensions.
At the end of December 2025, the Zhengzhou Zhongyuan and Guiyang Mengguan Porsche Centres ceased operations. Vehicles and equipment were reportedly removed, and hundreds of customers were affected by unresolved deposits and missing vehicle conformity documents, according to multiple local reports.
Some customers who have received vehicles but have not obtained the required conformity certificates are encountering registration obstacles. Others who paid deposits have not yet received their cars. Staff at the affected dealerships also reported unpaid wages ranging from tens of thousands to hundreds of thousands of yuan.
In response to the disruptions, Porsche China said on January 13 that it has been leading communications with relevant credit banks. The company will provide a customer rights protection plan as soon as possible, based on the results of those consultations, as reported by IT-home.
Porsche China said the plan will safeguard the legitimate rights of genuine contract customers who have paid deposits but not taken delivery. Customers whose after-sales services were affected may still access official maintenance packages and original factory warranty services at other authorized Porsche Centres. The company attributed the disruptions to liquidity problems at the dealer group and said it will pay attention to customers’ actual difficulties.
The company previously stated that due to serious violations of dealer agreements and applicable laws, it terminated its agreements with both centres on December 31, 2025. Porsche China reserves the right to pursue further legal measures, citing severe harm to the company’s and its customers’ lawful rights and a significant impact on the brand.
The disruptions at the two centres form part of broader operational abnormalities affecting Porsche and Volkswagen dealerships in parts of central and southwestern China. Reports from late 2025 showed that vehicles were removed overnight from empty showrooms and prepaid deposit issues remained unresolved, prompting Porsche China to publicly apologize and cooperate with authorities to protect consumer rights.
Porsche deliveries in China declined 26 percent year-on-year through the first three quarters of 2025, part of broader market pressures that have led to network adjustments, dealer closures, and ongoing negotiations with financial partners to address customer deposits and delivery concerns.
Porsche China said its customer protection measures aim to preserve the legal rights of deposit-paying customers who have not taken delivery, even as it addresses the impact on its dealer network.
