Xiaomi hit by new controversy as SU7 bumper warping sparks quality concerns
Xiaomi is under another scrutiny. Its SU7 electric sedan (see specs) is reported to have warped front bumpers, coinciding with China’s recent extreme weather events.
The issue surfaced on Chinese social media, where SU7 owners posted images of panel misalignments near the headlights. Xiaomi’s investigation identified various causes, including early-production bumpers lacking rigidity, inconsistent assembly gaps, and heat-induced material expansion. A SU7 Max model owner noted a similar problem post-collision repair, revealing potential design limitations. However, Xiaomi confirmed its premium Ultra variant, using upgraded materials, remains unaffected.
Xiaomi offers a free repair program via its hotline and app to address the issue. Most fixes take around an hour, and some are eligible for on-site service by mobile teams.
Meanwhile, Xiaomi has issued safety guidelines for SU7 owners facing extreme weather, advising drivers to pull over safely with hazard lights during hail or heavy rain and avoid sheltering under trees. Claims for weather-related damage can be filed quickly through the Xiaomi Auto app with China’s major insurers like Ping An and PICC, with responses typically in minutes. A 24/7 roadside assistance service is also available across mainland China for emergencies.
Growing pains of a tech giant turned carmaker
In recent months, Xiaomi has faced controversy after controversy. These challenges come during a pivotal moment for Xiaomi, which CEO Lei Jun has called the toughest period in its 15-year history. The bumper issue joins a list of early hurdles, including debates over SU7 Ultra’s performance restrictions and dual air duct.
Analysts view Xiaomi’s situation as typical for tech firms entering the auto space: “Tesla faced similar problems in its early days. The key is how Xiaomi learns and adapts.” SU7 owners, too, are showing patience. “My neighbour’s 2014 Model S had worse gaps,” one owner shared on Weibo. “The real test is how a company responds.”
Material and design improvements are reportedly already being introduced to current production.
