Great Wall Motors’ models had the least complaints in Q2 2023

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The leading Chinese organization for receiving auto owner complaints, 12365auto, reported it received 12,414 complaints on 228 NEV models during the second quarter of the year, 137% more compared to the same quarter last year. The organization calculated 69.3 complaints per 10,000 vehicles sold in the last quarter, up 38 compared to the previous quarter and 46.7 compared to the second quarter last year. The vehicles with internal combustion engine recorded an average of 49.7 complaints between April and June. Large sized sedans recorded the highest rate of complaints per 10,000 units sold, 347.2, mid-sized sedans followed with 120.8, while sub-compacts were third most complained with 65.3 complaints.

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On the list of the complaints, general issues were the most frequent taking over one third of all complaints in the quarter, followed  by the quality issues that took nearly 30% share. Service was third with over 10%. Domestic manufacturers were the most complained about, followed by the German and American carmakers. Chinese NEV makers recorded almost 80% of the complaints in the quarter.

Li Auto L9

Among bestsellers, 41 models beat the quarterly average for NEV complaints with Great Wall Motor’s Haval Xiaolong MAX being the least complained vehicle in the second quarter with only 1.1 complaint per 10,000 units sold. Li Auto L9 and another GWM’s model, Lanshan DHT-PHEV followed with 1.4 and 1.7 respectively. The worst performing models were led by BYD Tang that recorded 63.4 complaints, followed by Volkswagen’s ID.4 CROZZ and Denza D9 with 37.4 and 35.6 respectively. Both of Tesla’s hotsellers were in top 10 best performing vehicles. Model Y received 2.7 complaints and Model 3 3.8 complaints on 10,000 units sold.

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Source: 12365auto

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  1. All these complaints, and yet almost no official vehicle recalls.
    How does China do it?
    General Administration of Quality Supervision, Inspection and Quarantine (GAQSIQ) has a pretty easy job it seems.



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