Recently, the Chinese Automobile Quality Network published the 2022 China Automobile Brand Quality Ranking list for ICE and new energy vehicles. The lower the score, the higher the quality. Let’s check out the ranking below.
Dongfeng-Honda took first place as the most reliable car brand in 2022. FAW-Volkswagen Jetta, GAC-Mitsubishi, and Volvo all claimed second place. Hongqi, Dongfeng-Fengguang, GAC-Toyota, Cadillac, FAW-Toyota, and FAW-Audi also entered the top ten list as the most reliable brands in 2022.
Furthermore, Geely, Wuling, Fujian Benz, Lynk & Co, FAW-Volkswagen, Buick, SAIC Maxus, Dongfeng Fengxing, Changan, Tank, Kairui, SAIC-GM Chevrolet, Wey, Changan Lincoln, Chery Land Rover, Changan Ford, Chery Jaguar, Changan Auchan, Zhengzhou Nissan, SAIC-Volkswagen, Haval, Dongfeng Fengshen, GAC Trumpchi, and Roewe were all above the average.
On the contrary, the lower-ranking brands were Chery, FAW Bestune, Kaiyi, Changan Mazda, Chery Exeed, Beijing Hyundai, and Beijing Benz; with Baojun, Chery Jetour, BAIC, and SAIC Skoda in the bottom four. Although Jetour accounted for ~15% of Chery’s total 2022 sales, it was the third most unreliable Chinese brand in 2022 and should improve its quality for a better customer experience.
Among new energy vehicles, GAC Aion, Arcfox, BYD, Geely Geometry, Neta, Feifan, NIO, Voyah, Weltmeister, and Hycan were the top ten most reliable new energy brands in 2022.
About China Automobile Quality Network
The China Automobile Quality Network is the first official automobile quality complaint monitoring platform in China, sponsored by the State Administration for Market Regulation. The ranking evaluates five factors: complaints and faults, defect risks, reliability, safety, and environmental protection.
Source: Sina, China Automobile Quality Network
“The China Automobile Quality Network is the first official automobile quality complaint monitoring platform in China, sponsored by the State Administration for Market Regulation.”
It’s been a long long time in coming, but too bad this quality monitoring body is not a private enterprise, since the “State Administration” is inclined to favor the SOEs.
It’s a start anyway.
i wonder how these results will compare with the J.D. Power quality group… which I think is now China- owned.
It might appear to you that there is a them vs us going on between China’s state-owned and private sector, which is just wrong. They are not like-minded!
A “state administration” like this China Automobile Quality Network doesn’t necessarily favor SoEs as they report to different entities. In this case it’s an outlet under China’s State Administration for Market Regulation (SAMR), versus the SoEs that are owned by the State-owned Assets Supervision and Administration Commission (SASAC). Both report to the State Council but have different parameters to indicate their performance. In short, they are equal rivals – the SAMR must regulate to remain relevant. It takes a Vice Premier to iron it out if there is a serious dispute – usually they don’t dare to make it “serious” enough.
Now looking at this ranking, you’ll find Chery, SAIC, BAIC, Changan…which are SoEs that makes the most unreliable entries. Pretty harsh at your colleges if it’s biased, isn’t it?
China Daily, on November 20, 2006, reported on the then “China Auto Customer Satisfaction Index” (CACSI) poll which was based on 4,648 participants in 36 cities in 25 provinces. The 16 major domestic brands surveyed accounted for 72 percent of all cars sold in China in the previous year. Placing first in this poll was Jetta, and in last place was Geely. The article noted that others drawing negative comments included Chery QQ and Changan Alto.